Send Flowers Today

Delivery Times and Slots

We have three main time slots to adapt to your needs:

1. Delivery Commitment

We strive to deliver within the selected time slot. However, due to external factors (traffic, weather, or unforeseen events), the exact time may vary slightly. On high-demand dates (such as Valentine's Day, Women's Day, Yellow Flowers Day, Father's Day, Mother's Day, or Christmas), time slots may be extended without prior notice to ensure all our customers receive their flowers.

2. Tracking and Notifications

We understand the importance of your gift. Therefore, Capital Flores will send you real-time email notifications informing you about the change in your order status (preparation, out for delivery, and delivered).

3. Delivery Confirmation

For your peace of mind, every delivery will be confirmed by a signature of receipt or a photograph of the person accepting the gift or, failing that, of the place where the product is left (reception, security, or authorized neighbor). This evidence guarantees that the product was delivered in optimal condition.

4. Protocol for Unattended Addresses

Our courier will wait a maximum of 10 minutes at the address. If no one is available to receive:

• An attempt will be made to contact the sender and the recipient by phone.
• If there is no answer, an attempt will be made to leave the arrangement with an immediate neighbor or at the reception/security of the place, requesting the signature and name of the person receiving it.
• If none of the above options are possible, the arrangement will return to our workshop to guarantee its conservation.

5. Rescheduling and Re-deliveries

If the order could not be delivered for reasons beyond the control of Capital Flores (closed address, absent recipient, incorrect address):

• We can reschedule the delivery for a new date, available starting one week after the original failed attempts.
• In your "My Orders" panel, you will see the status as "Rescheduled" and a specific section will appear for you to select the new delivery date.
• Important: The second shipment will have an additional cost equivalent to the shipping fee for the area.

7. Regional Availability

If for any technical or logistical reason the system accepts an order in a region where we do not have active coverage, the system will automatically cancel the order.

In this scenario, a full refund of your payment will be processed. The estimated time for the refund to be reflected in your account is governed by Clause III.1.b.5 of our Terms and Conditions (maximum period of 30 days, depending on your banking institution).