Privacy Policy

Last updated: March 25, 2026

Welcome to Capital Flores. Your privacy is of utmost importance to us. This Privacy Policy describes how CAPITAL FLORES SAS DE CV (hereinafter "we", "our", or "Capital Flores"), with tax address at CUAHÚTEMOC 201 1 VICTORIA DE DURANGO CENTRO CP 34000 DURANGO MEXICO, collects, uses, protects, and shares your personal information when you visit or make a purchase on our website.

1. Information We Collect

We collect several types of information in connection with the services we offer, including:

  • Direct Personal Information: When you place an order, register on our site, or contact us, you may provide us with information such as your name, email address, shipping address, billing address, phone number, and payment details.
  • Recipient Information: If you send a floral arrangement to another person, we will collect the recipient's name and shipping address. You are responsible for obtaining the recipient's consent to provide their information.
  • Site Usage Information: We automatically collect information about your device and how you interact with our website. This includes your IP address, browser type, operating system, referring pages, pages visited, location, and cookie data.
  • Cookie Information: We use cookies and similar technologies to track activity on our service and maintain certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

2. How We Use Your Information

The information we collect is used for the following purposes:

  • To process and fulfill your orders, including shipping and billing.
  • To communicate with you about your order, account, or customer service inquiries.
  • To personalize and improve your shopping experience on our website.
  • To send you marketing and promotional communications, if you have opted to receive them.
  • To analyze site usage and improve our products, services, and marketing efforts.
  • To prevent fraud and maintain the security of our website.

3. How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

  • Service Providers: We share information with third parties who help us operate our business, such as payment processors, shipping companies, email service providers, and marketing platforms. These providers only have access to the information necessary to perform their functions and are obligated to protect it.
  • Legal Compliance: We may disclose your information if required by law or in response to valid requests by public authorities (e.g., a court or government agency).
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction.

4. Data Security

We take the security of your personal information very seriously. We implement technical and organizational security measures to protect your data against unauthorized access, alteration, disclosure, or destruction. We use encryption technology (SSL) to protect your payment information during transmission. However, no method of transmission over the Internet or electronic storage is 100% secure.

5. Your Privacy Rights

You have certain rights regarding your personal information. Depending on your location, these may include:

  • The right to access, update, or delete the information we have about you.
  • The right to object to our processing of your personal information.
  • The right to request that we restrict the processing of your personal information.
  • The right to data portability.
  • The right to withdraw your consent at any time.

If you wish to exercise any of these rights, please contact us through the means provided at the end of this policy.

6. Cookies and Tracking Technologies

We use cookies to improve the functionality of our website. You can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some parts of our Service.

7. Children's Privacy

Our service is not directed to individuals under the age of 18. We do not knowingly collect personally identifiable information from children. If you are a parent or guardian and are aware that your child has provided us with personal data, please contact us.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

9. Contact and Identity of the Controller

The controller responsible for the processing of your personal data is:

CAPITAL FLORES SAS DE CV

Tax Address:
CUAHÚTEMOC 201 1 VICTORIA DE DURANGO CENTRO CP 34000 DURANGO MEXICO.

Contact Channels:
Email: legales@capitalflores.com
Phone: +52 55 1566 5310